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Delivery & Returns

Delivery

Delivery charges are calculated at the time of ordering, to obtain an exact delivery charge please add the item to your basket, then begin the checkout procedure. Because our beds are quite large the delivery cost is not only based upon weight, but also volume - particularly with our x-large and xx-large beds the delivery cost will be higher as these items are classed as over-sized items.

Smaller items are sent via Royal Mail, with a minimum charge of £4.99 for a 1st class signed for service.

All of our beds are sent via Parcel Force Couriers. X-small, small, medium & some large beds are sent via their express service at a cost of £7.99 for UK mainland. Oversized items and delivery to the Channel Islands, Northern Ireland and the Republic of Ireland will incur an additional delivery charge which will be displayed at checkout.

We aim to despatch all goods within 2-3 working days. However, during busy times this can increase to 7-10 working days, especially at Christmas. If you are in need of your goods quickly please let us know and we will try our very best to accommodate your request.

 

Returns

Require a different size? Changed your mind? No problem, if for any reason you’re not happy with your purchase, simply email us at sales@georgebarclay.com or call us on +44(0)1722 437477, then return the items you’d like exchanged/refunded within 28 days of receipt of order.

The return postal/courier costs are the customer’s responsibility. We recommend using a tracked service to return your item.

All goods returned must be unused. Please ensure any items being returned are in the same condition they were received. Once we have received and checked your returned items, a refund/exchange will be issued. We reserve the right to deduct a 10% restocking fee.