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Delivery & Returns

Delivery

Christmas Delivery

If you’re planning on spoiling your pooch this Christmas with one of our lovely George Barclay products, please place your order on or before the 19th December (UK delivery) to ensure your order is despatched before Christmas.

All being well your order will be delivered in time for Christmas, however we are unable to guarantee delivery due to the current demand across delivery networks.

Christmas Period

We'll be closed from the 25th December, until 4th January 2022. Orders placed on our website during this period, will be processed, week commencing 4th January. Please allow extra time to receive orders placed during this period.

Delivery charges are calculated at the time of ordering, to obtain an exact delivery charge please add the item to your basket, then begin the checkout procedure. Because our beds are quite large the delivery cost is not only based upon weight, but also volume, with many items being subject to an oversized surcharge.

Below is a delivery cost guide to send an item to a UK mainland address:

Small accessories & bed covers
£2.99 - £5.99*
Box Bed (x-small, small, medium & large)
£9.99
Box Bed (x-large)
£14.99
Mattress (medium, large & x-large)
£9.99
Mattress (xx-large)
£14.99
Sofa Bed (medium)
£9.99
Sofa Bed (large)
£14.99
Pillow Bed
£9.99

 

*When ordering with a larger item, these will be packed in the same parcel, therefore the delivery charge will not apply.

Where possible we pack multiple items together to save on delivery charges. In some cases this is not possible, for example an order for two large sofa beds would have a total delivery cost of £39.98.

Delivery to the Channel Islands, Northern Ireland, the Republic of Ireland and Europe will incur additional delivery charges. Our deliveries are sent via DPD or Parcel Force, customers will receive delivery notifications from the courier delivering their order.

We aim to despatch all goods within 1-2 working days. However, during busy times this can increase to 3-4 working days, especially at Christmas. If you are in need of your goods quickly please let us know and we will try our very best to accommodate your request.

Please note: The days quoted above are our dispatch time, delivery time (usually 1-2 days) is in addition to the days quoted.

 

Returns

Require a different size? Changed your mind? No problem, if for any reason you’re not happy with your purchase, simply email us at customerservice@georgebarclay.com or call us on +44(0)1722 712203, then return the items you’d like exchanged/refunded within 28 days of receipt of order.

The return postal/courier costs are the customer’s responsibility. We recommend using a tracked service to return your item.

All goods returned must be unused. Please ensure any items being returned are in the same condition they were received. Once we have received and checked your returned items, a refund/exchange will be issued. We reserve the right to deduct a restocking fee where appropriate.